Report Your Grievances
At Mercury Edutech Academy, we are committed to creating a transparent, inclusive, and supportive learning environment. We value your voice and believe that open communication is the key to continuous improvement. Our Grievance Redressal System ensures that every concern—big or small—is heard, addressed, and resolved with fairness.
What You Can Report ?
- Academic issues related to classes, curriculum, or training delivery.
- Administrative concerns regarding facilities, courseware, or scheduling.
- Interpersonal issues with staff, trainers, or fellow learners.
- Any form of misconduct, harassment, or unfair treatment.
- Suggestions for improving our systems and services.
How We Handle Grievances?
- Confidentiality Assured – Your concerns will be treated with sensitivity and discretion.
- Quick Acknowledgment – Every grievance will be acknowledged within 48 hours.
- Fair Review Process – A dedicated committee will carefully review and evaluate each case.
- Timely Resolution – We aim to resolve issues within a clear and reasonable timeframe.
- Feedback Loop – You will be informed about the progress and outcome of your complaint.
Our Commitment
We understand that grievances, if unaddressed, can hinder growth. At Mercury, we pledge to provide:
- A safe platform for reporting concerns.
- A non-judgmental approach in addressing complaints.
- A continuous improvement system that learns from feedback to serve you better.
Your voice matters. Help us improve by sharing your concerns through our Report Your Grievances portal. Together, we build a stronger, more supportive Mercury Edutech Academy.